Privacy Policy

ENERSTAR SOLUTIONS INC. PRIVACY POLICY

Effective Date: April 17, 2026
Last Updated: April 17, 2026
Website: https://enerstarsolutions.com

1. Introduction

EnerStar Solutions Inc. (“EnerStar,” “we,” “us,” or “our”) is committed to protecting the privacy and personal information of our customers, website visitors, and anyone who interacts with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://enerstarsolutions.com or engage with our services.

This Privacy Policy applies to residents and users in both Canada and the United States, and is designed to comply with applicable privacy legislation including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws in Canada, as well as applicable U.S. federal and state privacy laws.

By using our website or providing us with your personal information, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal information:

2.1 Information You Provide Directly

Name, job title, and company name
Email address and phone number (including mobile/cell numbers)
Mailing address and service address
Billing and payment information
Service requests, inquiries, and correspondence
Account credentials (if applicable)

2.2 Information Collected Automatically

IP address and approximate geographic location
Browser type, version, and operating system
Pages visited, time spent on pages, and referring URLs
Device identifiers and cookie data
Log files and usage analytics

2.3 Information from Third Parties

Information from business partners, referral sources, or publicly available records
Information received through third-party platforms we use to deliver services

3. How We Use Your Information

We use the personal information we collect for the following purposes:

To provide, operate, and improve our products and services
To communicate with you about your account, orders, or service requests
To send you transactional messages, service updates, and administrative notices
To send you marketing communications, where permitted by law and with your consent
To send text messages (SMS) to your mobile phone number, where you have opted in
To respond to your questions, comments, and support requests
To process payments and manage billing
To comply with legal obligations and enforce our terms and conditions
To detect, investigate, and prevent fraudulent or illegal activity
To analyze website usage and improve our online experience

4. SMS / Text Messaging

EnerStar Solutions may send text messages (SMS) to mobile phone numbers you provide, including for appointment reminders, service updates, promotions, and other communications related to our business.

4.1 Consent

By providing your mobile phone number and opting in to receive text messages from EnerStar Solutions, you consent to receive SMS communications from us. You may opt in by:

Completing a web form that includes a mobile number field with an opt-in disclosure
Verbally consenting when speaking with a representative
Texting a keyword to our designated number

4.2 Message Frequency

Message frequency will vary depending on your service interactions and preferences. You may receive up to several messages per week during active service periods.

4.3 Opting Out

You may opt out of receiving text messages at any time by:

Replying STOP to any text message you receive from us
Contacting us directly at the contact information provided in Section 9

After opting out, you will receive a one-time confirmation message. You will not receive further marketing SMS messages unless you opt back in. Note that opting out of marketing messages does not affect transactional messages required for active service delivery.

4.4 No Sharing of Phone Numbers for SMS

Your mobile phone number and opt-in consent information will NOT be shared, sold, rented, or disclosed to any third party for their own marketing purposes. Phone numbers collected for SMS communications are used solely by EnerStar Solutions to communicate with you directly.

4.5 Message and Data Rates

Standard message and data rates may apply. Please check with your mobile carrier for details on your plan.

4.6 A2P Compliance

EnerStar Solutions uses Application-to-Person (A2P) messaging services that are registered with and approved by The Campaign Registry (TCR) and comply with all applicable wireless carrier requirements. Our SMS programs are operated in compliance with CTIA guidelines and applicable regulations.

5. Cookies and Tracking Technologies

Our website may use cookies, web beacons, pixels, and similar tracking technologies to enhance your experience and collect usage data. Cookies are small text files stored on your device.

We use the following types of cookies:

Essential Cookies: Necessary for the website to function properly
Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
Marketing Cookies: Used to deliver relevant advertising and track campaign effectiveness

You may disable cookies through your browser settings; however, some features of our website may not function properly if cookies are disabled. For more information, please refer to your browser’s help documentation.

6. Disclosure of Your Information

We do not sell your personal information. We may share your information in the following circumstances:

6.1 Service Providers

We may share information with trusted third-party vendors who perform services on our behalf, such as IT support, payment processing, SMS messaging platforms, marketing services, and analytics. These providers are contractually obligated to use your information only as directed by us and in compliance with applicable privacy laws.

6.2 Business Transfers

If EnerStar Solutions is involved in a merger, acquisition, sale of assets, or other business transaction, your personal information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website if such a transfer occurs and your data becomes subject to a different privacy policy.

6.3 Legal Requirements

We may disclose your information if required to do so by law, regulation, court order, or government authority, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.

6.4 With Your Consent

We may share your information with other parties with your explicit consent.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, to provide services to you, to comply with our legal and regulatory obligations, and to resolve disputes. When personal information is no longer required, we will securely destroy, delete, or anonymize it in accordance with our data retention policies.

8. Your Privacy Rights

8.1 Canadian Residents (PIPEDA)

Under PIPEDA and applicable provincial privacy legislation, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Withdraw consent for our use or disclosure of your personal information (subject to legal or contractual restrictions)
File a complaint with the Office of the Privacy Commissioner of Canada (www.priv.gc.ca) or applicable provincial privacy commissioner

8.2 U.S. Residents

Depending on your state of residence, you may have the following rights under applicable U.S. privacy laws (including the California Consumer Privacy Act (CCPA) where applicable):

Right to know what personal information we collect, use, disclose, and sell
Right to request deletion of your personal information
Right to opt out of the sale of personal information (we do not sell personal information)
Right to non-discrimination for exercising your privacy rights

To exercise any of these rights, please contact us using the information in Section 9. We will respond to verifiable requests within the timeframe required by applicable law.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

EnerStar Solutions Inc.

Website: https://enerstarsolutions.com

Phone: 403-526-6467

Email: Please use the contact form on our website

Mailing Address: Medicine Hat, Alberta, Canada

We will acknowledge receipt of your privacy request and respond within 30 days, or within the timeframe required by applicable law.

10. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, disclosure, alteration, and destruction. While we take these precautions seriously, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.

In the event of a data breach that poses a risk of significant harm to individuals, we will notify affected individuals and applicable regulatory authorities as required by law.

11. Children’s Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 16, we will take steps to delete that information promptly.

12. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the content or privacy practices of external websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will post the revised policy on this page with an updated “Last Updated” date. Where changes are material, we will provide more prominent notice (such as an email notification or a banner on our website). Your continued use of our website after the effective date of any changes constitutes acceptance of the updated policy.

14. Governing Law

This Privacy Policy is governed by and construed in accordance with applicable Canadian federal and provincial privacy laws. For users in the United States, applicable U.S. federal and state privacy laws also apply. In the event of a conflict between Canadian and U.S. requirements, we will apply the stricter standard to protect your personal information.

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