EnerStar360 Services

Remote jobsites depend on dozens of moving parts. Communications, power, accommodations, water and sewer services, lighting, access, equipment rentals, and logistics must be ready when crews arrive. Once the site is operational, each service must continue to perform as project requirements change.

EnerStar360 services bring those needs together through one coordinated program. Instead of managing separate vendors, purchase orders, invoices, service contacts, and delivery schedules, customers receive a single trusted partner and a consistent point of contact.

EnerStar Solutions works with organizations in construction, oil and gas, mining, renewable energy, emergency response, and other sectors operating in remote or demanding locations. Each program is tailored to the project’s environment, workforce, timeline, operational requirements, and budget.

From initial planning and deployment to monitoring and ongoing customer care, EnerStar360 supports the resources that keep field teams connected and productive.

Coordinating multiple vendors creates unnecessary gaps. Housing may arrive before power is available. Connectivity equipment may be delivered without a clear installation plan. A support issue may require calls to several companies before someone takes ownership.

EnerStar360 managed services replace that fragmented process with coordinated remote site support. EnerStar Solutions manages the timing, delivery, setup, visibility, and ongoing service associated with the selected job site resources.

Customers receive:

• One dedicated point of contact
• One coordinated deployment plan
• One purchase order
• Consolidated or segmented billing
• Ongoing monitoring and technical support
• Clear escalation paths when an issue occurs
• Support throughout the project lifecycle

This approach reduces administrative work and gives project managers more time to focus on field operations instead of vendor management.

EnerStar360 is not a one-size-fits-all rental package. We custom-configure every program to meet the project’s requirements.

No two remote sites operate under the same conditions. Crew size, access, weather, operating hours, infrastructure, project duration, and equipment requirements all affect the right jobsite setup.

EnerStar Solutions assesses those factors and coordinates the combination of products and services required for the project. Available resources may include:

• Commercial satellite connectivity
• Power equipment and related solutions
• Workforce accommodations
• Water and sewer services
• Lighting systems
• Matting and temporary access solutions
• Equipment rentals and sales
• Coordinated logistics
• Delivery and deployment support
• Ongoing maintenance coordination

Customers can select individual services or create a broader managed program. EnerStar coordinates all components so that deliveries, installations, and support requirements align with the project schedule.

Remote operations are easier to manage when project leaders can see where assets are located, how services are performing, and how usage is changing.

The EnerStar360 management portal provides centralized visibility across supported locations, equipment, and connectivity resources. Depending on the customer’s program, portal capabilities include:

• Fleet and asset management
• Segmented billing reports
• Usage reporting
• Geo-localization
• Remote diagnostics
• Performance visibility
• Service and maintenance information

This centralized view supports both field and corporate teams. Site supervisors gain clearer operational information, while procurement, finance, and IT teams receive the reporting needed to manage costs, usage, and service requirements.

For organizations with several active locations, the portal provides a single place to view critical information, rather than gathering updates from multiple vendors and disconnected platforms.

Problems are easier to address when the right people know about them quickly. EnerStar360 provides real-time notifications related to:

• Connectivity performance
• Service interruptions
• Equipment incidents
• Maintenance requirements
• Operational updates

These notifications give customers and support personnel earlier visibility into developing concerns. Remote diagnostics and performance information also help the EnerStar team investigate the issue before deciding whether additional troubleshooting, replacement equipment, or an on-site response is required.

This combination of alerts and remote visibility reduces the time spent discovering and defining a problem.

Remote projects do not operate only during standard business hours. A connectivity or equipment problem can occur overnight, during a shift change, or while a critical field activity is underway.

EnerStar360 customer support includes access to a 24/7 Network Operations Center monitoring for supported connectivity services. The Network Operations Center, or NOC, continuously reviews service performance and responds to incidents in accordance with the customer’s support plan.

Support capabilities include:

• Continuous connectivity monitoring
• Incident response
• Service Level Agreement escalation
• Root-cause analysis
• Proactive maintenance
• Advanced technical troubleshooting
• Remote diagnostic support
• Maintenance coordination

Service Level Agreements, also known as SLAs, establish defined expectations for response times and escalation procedures. When a critical request requires additional attention, the EnerStar team follows the appropriate escalation path rather than leaving the customer to coordinate the response on their own.

Root-cause analysis also looks beyond the immediate symptom. Identifying why an incident occurred helps the support team recommend practical next steps and reduce the risk of the same issue recurring.

Customers should not have to explain their jobsite, equipment, and service history every time they need assistance.

EnerStar360 includes dedicated account management, giving customers a single point of contact who understands their project requirements, active locations, billing structure, and support priorities.

The dedicated account manager helps coordinate:

• New service requests
• Project expansions
• Equipment changes
• Support escalations
• Billing questions
• Additional locations
• Maintenance needs
• Changes to the deployment schedule

This personalized approach creates continuity from the beginning of the project through closeout. It also gives field, procurement, and IT teams a clearer path for getting answers.

A support plan is only effective when the required equipment is available. Long equipment lead times can delay new deployments, site expansions, and replacements.

EnerStar360 provides reliable access to inventory to reduce avoidable supply chain delays. Customers can work with EnerStar Solutions to coordinate equipment for:

• Initial deployments
• Replacement requirements
• Additional work areas
• New project phases
• Expanding crews
• Temporary or emergency operations

EnerStar Solutions also provides access to select original equipment manufacturer products and the latest available Starlink-certified hardware.

EnerStar Solutions is an Authorized Reseller of Starlink. Customers receive more than hardware access. EnerStar combines equipment with deployment coordination, certified installation services, monitoring, technical assistance, account management, and ongoing support.

Organizations that purchase connectivity hardware directly may still be responsible for managing installation, account administration, troubleshooting, replacement equipment, and escalation.

EnerStar360 provides a more complete support structure. As an Authorized Reseller of Starlink, EnerStar Solutions maintains direct partner communications that support faster escalation of qualifying critical requests.

EnerStar360 connectivity support may include:

• Starlink-certified hardware access
• Commercial account support
• Deployment coordination
• Certified installation
• Connectivity monitoring
• Remote diagnostics
• Technical troubleshooting
• Priority escalation
• Replacement-equipment coordination

This managed approach provides customers with a knowledgeable partner who understands both the technology and the operational realities of remote sites.

Remote operations do not always fit a standard billing model. One company may need costs divided among multiple sites. Another may require separate reports for departments, projects, or equipment groups.

EnerStar360 provides customized billing models with flexible structures and budget-aligned pricing. Available options may include segmented billing, location-based reporting, usage reports, and consolidated invoicing.

These capabilities reduce administrative work and make it easier to track where services are being used. They also provide procurement and finance teams with clearer information without requiring them to reconcile invoices from multiple vendors.

EnerStar360 remote site support services follow a coordinated process designed around the project’s complete lifecycle.